MuvEnum Frequently Asked Questions
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Why am I getting an error saying MuvAudio2 can't find "MuvEnum Virtual Cable" when I try to run the software?

Views: 421
Votes: 0
Posted: 25 Sep, 2007
by: Rennemeyer J.
Updated: 06 Aug, 2008
by: Rennemeyer J.

This means that "MuvEnum Virtual Cable" wasn't installed properly during the MuvAudio2 setup or it has been disabled in the device manager. This problem can be fixed by doing one of the following:

  • Right-click on "My Computer" and click on "Properties" to open your "System Properties".
  • Then click on the "Hardware" tab and click on "Driver Signing".
  • Make sure that "Warn" is selected and not "Block" or the installation for "MuvEnum Virtual Cable" will never run.
  • You can also check the "Make this action the system default" for future installation purposes.
  • Click "Ok" to close this window.
  • Once you have changed this, please rerun the MuvAudio2 installation and the installation for "MuvEnum Virtual Cable" should run and you should be able to now use MuvAudio2.

If the above does not fix the issue and you get the following prompts when installing the software:

Driver Installation - Files Needed 'ksuser.dll' Driver Installation - Copy Error 'ks.sys'

This means that the driver.cab and/or sp2.cab file(s) are missing from your Windows\Driver Cache\i386 folder. When you get the prompts, you will need to point them to the correct location of the files that they are requesting (the pictures above show the correct paths to each file). Instructions for doing this are listed below:

Instructions:
  1. If you see the Files Needed prompt, click on the Browse... button.
  2. Navigate to your Windows directory, then to the System32 directory.
  3. In the box below Copy files from: it should list c:\windows\system32 (The 'c:\' is the drive where Windows is located and may be different on your machine)
  4. Click OK
  5. Now, if you see the Copy Error prompt, click on the Browse... button.
  6. Navigate to your Windows directory, then to the System32 directory, and then to the Drivers directory.
  7. In the box below Copy files from: it should list c:\windows\system32\drivers (The 'c:\' is the drive where Windows is located and may be different on your machine)
  8. If there are multiple prompts, continue pointing to the c:\windows\system32 and c:\windows\system32\drivers directories until no more errors show up.
  9. Once no more prompts are shown, you have completed the manual steps to install the MuvEnum Virtual Cable successfully and should be able to run MuvAudio2

If you still have issues after doing the above two solutions, you can click here to read a forum post for more information on this installation issue.

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